WE'RE HERE TO HELP
Talk to a person, within 24 hours
A small UK team that sells one thing and knows it properly. Ask us whether a teepee fits your box room, which grey is closest to cream, or where your parcel has got to — we answer every message within 24 hours, Monday to Friday, 9am – 5pm UK time (GMT/BST).
Send us a message
If it's about an order, put the order number in the first line. If it's about sizing, send the room measurements — that's all we need to give you a straight answer.
QUICK ANSWERS
Might save you a message
Where is my order?
You get a tracking link by email the moment your parcel leaves us — check your spam folder first, then message us with your order number. Delivery details.
I want to return something
You have 30 days from delivery to change your mind. Tell us here with your order number and we'll reply within 24 hours with the UK returns address. Please don't post to our registered office — it isn't a returns address. Returns policy.
Will it fit my room?
Every teepee is 110 × 110 cm on the floor and 150 cm high. Send us the room measurements and we'll tell you straight, or try the masking-tape test on the size guide.
Which colour is it really?
Screens lie, particularly about greys and creams. Ask and we'll send extra photographs taken in daylight before you commit.
Who you're writing to
Teepee Tents is a trading name of InceptionWeb Ltd, registered in England and Wales, company no. 14433477. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ — an address for legal documents, not a shop and not a returns address.
Mon–Fri, 9am – 5pm UK time (GMT/BST)
£2.90 flat, anywhere in the UK
30-day returnsFull refund, no quibble