Shipping policy

Everything about how your order gets to you. Short version: tracked delivery to any UK address, £2.90 flat, and nothing to pay on arrival.

Where we deliver

Everywhere in the United Kingdom — England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and Islands. We do not currently ship outside the UK.

What delivery costs

Delivery is £2.90 to any UK address, tracked. It is the same price whatever you order — no minimum spend, no surcharge for remote postcodes, no per-item charge if you buy more than one. The charge is shown again at checkout before you pay.

How long it takes

Your teepee is prepared and packed at the workshop within 0–2 working days, Monday to Friday, excluding UK bank holidays. After dispatch, allow 7–14 working days for delivery.

So most orders should arrive within 7–16 working days of the day you order. If your parcel has not arrived within 14 working days of dispatch, contact us with your order number and we will chase it.

Orders placed at a weekend or on a bank holiday are prepared from the next working day.

Nothing to pay on delivery

Our teepees are cut and sewn in a workshop in Poland and posted to you directly from there. We ship on delivered duty paid terms, which means we handle the customs paperwork and pay any import VAT or duty ourselves, before the parcel travels.

The total you see at checkout is the total you pay. The courier will never ask you for a customs charge, a handling fee or anything else on the doorstep. If anyone ever does, do not pay it — contact us with a photograph and we will deal with it and reimburse you.

After you order

You get an order confirmation by email straight away. When your parcel leaves the workshop you get a second email with a tracking link, which updates at each scan as the parcel moves through the courier's network. Because your teepee travels from Poland, the first day or two of tracking may show movement within the EU before it reaches the UK network — that is normal.

If neither email is in your inbox, check your spam folder, then contact us with your order number and we will resend it.

If your tracking has stopped moving

Tracking can sit still for a day or two at a border or a sorting hub without anything being wrong. If it has not updated for five working days, contact us with your order number — you do not need to wait out the full 14. We will open a trace with the courier and come back to you with a real answer, not a link you could have clicked yourself. If the parcel cannot be found we replace it or refund you in full — you do not have to wait out the investigation.

If tracking says delivered but nothing has arrived

First, please check the obvious places: with neighbours, in a porch or behind a bin, and for a card through the door. Couriers photograph most deliveries, and the photo often shows exactly where it was left — ask us and we will send it to you. If it is genuinely not there, tell us within 14 days of the delivery scan and we will raise it with the courier and put it right by replacement or full refund.

If nobody is in

The courier will either leave the parcel in a safe place, leave it with a neighbour, or take it to a local collection point and post a card. You normally have up to 18 days to collect it, though this varies by courier — the card and the tracking page will tell you the deadline. If it is not collected in time the parcel is returned to us.

If a parcel comes back to us uncollected, we will contact you. You can have it sent out again for a further £2.90, or we will refund the price of the goods. We cannot refund the original £2.90 in that case, because the delivery was made.

Changing your address

Tell us as soon as you can. If your order has not yet been dispatched we can change the address for free — contact us with your order number and the correct address. Once a parcel has left the workshop we cannot redirect it ourselves, but most couriers let you redirect or reschedule from the tracking link in your dispatch email. If a parcel is undeliverable because the address given was wrong, it comes back to us and the paragraph above applies.

If your order arrives damaged, faulty or wrong

Please photograph the outer packaging as well as the item before you unpack any further, and contact us within 30 days with your order number. We will replace it or refund you in full, and we pay the return postage — you will never be out of pocket for a mistake of ours. This is separate from, and does not replace, your rights under the Consumer Rights Act 2015.

If your order does not arrive at all

If your order does not arrive within a reasonable time, or by any delivery date we have agreed with you, you may treat the contract as ended and ask for a full refund — your right under the Consumer Rights Act 2015. We will not argue with you about it.

Contact us

InceptionWeb Ltd, trading as Teepee Tents
Company number 14433477, registered in England and Wales
Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ (not a returns address)
Phone: +44 7450 334 531 — Monday to Friday, 9am – 5pm UK time (GMT/BST)
Email: hello@teepeetents.com
Or use our contact form. We answer every message within 24 hours, usually the same working day.